RETURNS & REFUNDS
Hey Gal! Our orders don't always work out... we'll help you get sorted!
- Items can be returned within 30 days from delivery for a store credit.
- Unfortunately we do not offer refunds at this time (unless faulty).
- Unfortunately we cannot refund duties, taxes or shipping costs.
- Once we receive your return, please allow 2-3 days for your return to be processed.
- We will email you and let you know that your return has been processed.
- Once an order is placed, if you choose to cancel, you will be issued with a store credit for the full amount of the purchase.
Please attach a note stating your name, order number, and item to be returned and send with item(s) to:
22 Sylvester Ave
We do not accept returns on the following items:
- Sale items
- All jewellery
- Hair accessories
- Intimates or bodysuits
All products must be returned:
- Unworn and unwashed
- Tags attached (not including our pre-loved items)
- Without marks from make-up or fake tan
PLEASE TAKE CARE when trying on our goodies! If your return does not meet the above conditions, it will be sent back to you.
As we have a high turnover of stock, we do not accept exchanges at this time. If you would like an item in a different size/colour, we recommend re-ordering the item before returning your original order.
We're here to help! Please email email@example.com or send us a message on Instagram @haliteclothing if you believe any of your items are damaged or faulty. Include a photo and we will sort out the issue ASAP.