SHIPPING & RETURNS
HALITE CLOTHING COVID-19 UPDATE
We are continuing to package up and ship your orders without delay, however there are some delays with Australia Post and Sendle International services. Please see here for more info!
Orders placed before 2pm AEST each business day, will be packed and sent the same day. Once your goodies are posted, you will receive an email with tracking info to track your parcel with Australia Post or Sendle.
Over $50 - Free Express Shipping
Under $50 - Flat Rate $7.95 Express Shipping
We use Australia Post Express, which is 1-2 business day delivery within the express post network (capital cities and major metro areas). Delivery to regional areas outside the express post network may be 2-7 business days.
We ship to all international locations and offer both Standard and Express shipping. The customer will be responsible for any customs, taxes, duties, and collection fees. NOTE: Due to COVID-19 there are major delays expected for most International deliveries.
NEW ZEALAND - Expect delays
Over $100 AUD - Free Standard Shipping (10-23 business days)
Under $100 - Flat Rate $10 AUD Standard Shipping (10-23 business days)
Express Shipping - Flat Rate $15 AUD (6-12 business days)
USA - Expect delays
Over $100 AUD - Free Standard Shipping (14-27 business days)
Under $100 AUD - Flat Rate $15 AUD Standard Shipping (14-27 business days)
Express Shipping - Flat Rate $25 AUD (7-15 business days)
CANADA - Expect delays
Over $100 AUD - Free Standard Shipping (14-29 business days)
Under $100 AUD - Flat Rate $15 AUD Standard Shipping (14-29 business days)
Express Shipping - Flat Rate $25 AUD (10-20 business days)
UK - Expect delays
Standard Shipping - Flat Rate $15 AUD (10-24 business days)
Express Shipping - Flat Rate $30 AUD (9-18 business days)
EUROPE - Expect delays
Includes: Italy, France, Austria, Belgium, Croatia, Denmark, Finland, Germany, Greece, Ireland, Netherlands, Norway, Portugal, Spain, Sweden, and Switzerland
Standard Shipping - Flat Rate $15 AUD (16-30 business days)
Express Shipping - Flat Rate $30 AUD (7-13 business days)
ASIA - Expect delays
Includes: Singapore, China, Hong Kong, India, Japan, Malaysia, and South Korea
Standard Shipping - Flat Rate $15 AUD (14-29 business days)
Express Shipping - Flat Rate $25 AUD (6-12 business days)
REST OF THE WORLD
Standard Shipping - Flat Rate $30 AUD (21-28 business days)
CUSTOMS/ACCEPTANCE OF DELIVERY
Please note that payable import duties, taxes or shipping costs are the responsibility of the customer. Please check with your local customs to understand all costs before ordering.
ORDER DOES NOT ARRIVE
Please use the Australia Post and Sendle online tools to track your parcel. We are not responsible for the fault of delivery by Australia Post or Sendle. Contact us for help, but we are not able to refund in these circumstances.
Please double check that your postal address is correct before ordering. We will help out where possible - but if the wrong delivery address is provided, we will not refund or replace the goods.
Once an order is placed and paid for, if you choose to cancel your order, you will be issued with a store credit for the full amount of your purchase.
RETURNS & REFUNDS
- Items can be returned within 30 days from delivery for a store credit.
- Unfortunately we do not offer refunds at this time (unless faulty).
- Unfortunately we cannot refund duties, taxes or shipping costs.
- Once we receive your return, please allow 2-3 days for your return to be processed.
- We will email you and let you know that your return has been processed.
- Once an order is placed, if you choose to cancel, you will be issued with a store credit for the full amount of the purchase.
Please attach a note stating your name, order number, and item to be returned and send with item(s) to:
22 Sylvester Ave
We do not accept returns on the following items:
- Sale items
- All jewellery
- Hair accessories
- Intimates or bodysuits
All products must be returned:
- Unworn and unwashed
- Tags attached (not including our pre-loved items)
- Without marks from make-up or fake tan
PLEASE TAKE CARE when trying on our goodies! If your return does not meet the above conditions, it will be sent back to you.
As we have a high turnover of stock, we do not accept exchanges at this time. If you would like an item in a different size/colour, we recommend re-ordering the item before returning your original order.
We're here to help! Please email firstname.lastname@example.org or send us a message on Instagram @haliteclothing if you believe any of your items are damaged or faulty. Include a photo and we will sort out the issue ASAP.