SHIPPING & RETURNS
Orders placed before 2pm AEST each business day, will be packed and sent the same day. Once your goodies are posted, you will receive an email with tracking info to track your parcel with Australia Post.
Over $50 - Free Express Shipping
Under $50 - Flat Rate $7.95 Express Shipping
We use Australia Post Express, which is next business day delivery within the express post network (capital cities and major metro areas). Delivery to regional areas outside the express post network may be 2-5 business days.
We ship to all international locations and offer both Standard and Express shipping. The customer will be responsible for any customs, taxes, duties, and collection fees.
Over $75 AUD - Free Standard Shipping (5-7 business days)
Under $75 - Flat Rate $10.00 AUD Standard Shipping (5-7 business days)
Express Shipping - Flat Rate $20.00 Express Shipping (2-5 business days)
USA // CANADA
Over $100 AUD - Free Standard Shipping (5-10 business days)
Under $100 AUD - Flat Rate $15.00 AUD Standard Shipping (5-10 business days)
Express Shipping - Flat Rate $25.00 AUD Express Shipping (3-6 business days)
Over $100 AUD - Free Standard Shipping (6-8 business days)
Under $100 AUD - Flat Rate $20.00 AUD Standard Shipping (6-8 business days)
Express Shipping - Flat Rate $30.00 AUD Express Shipping (4-6 business days)
FRANCE // ITALY
Over $100 AUD - Free Standard Shipping (7-9 business days)
Under $100 AUD - Flat Rate $20.00 AUD Standard Shipping (7-9 business days)
Express Shipping - Flat Rate $30.00 AUD Express Shipping (4-7 business days)
REST OF THE WORLD
Standard Shipping - Flat Rate $25.00 AUD Standard Shipping (5-12 business days)
Express Shipping - Flat Rate $40.00 AUD Express Shipping (2-7 business days)
RETURNS & REFUNDS
- Items can be returned within 30 days from delivery for a store credit.
- Unfortunately we do not offer refunds at this time.
- Unfortunately we cannot refund duties, taxes or shipping costs.
- Once we receive your return, please allow 2-3 days for your return to be processed.
- We will email you and let you know that your return has been processed.
Please fill out returns form (included in your original order) and send with item(s) to:
22 Sylvester Ave
We do not accept returns on the following items:
- Sale items
- All jewellery
- Hair accessories
- Intimates or bodysuits
All products must be returned:
- Unworn and unwashed
- Tags attached (not including our pre-loved items)
- Without marks from make-up or fake tan
PLEASE TAKE CARE when trying on our goodies! If your return does not meet the above conditions, it will be sent back to you.
As we have a high turnover of stock, we do not accept exchanges at this time. If you would like an item in a different size/colour, we recommend re-ordering the item before returning your original order.
We're here to help! Please email firstname.lastname@example.org or contact us via our online chat if you believe any of your items are damaged or faulty. Include a photo and we will sort out the issue ASAP.