SHIPPING & RETURNS

SHIPPING

HALITE CLOTHING COVID-19 UPDATE

We are continuing to package up and ship your orders without delay, however there are some delays with Australia Post and Sendle International services. Please see here for more info! 

Orders placed before 2pm AEST each business day, will be packed and sent the same day. Once your goodies are posted, you will receive an email with tracking info to track your parcel with Australia Post or Sendle.

AUSTRALIA

Over $50 - Free Express Shipping
Under $50 - Flat Rate $7.95 Express Shipping

We use Australia Post Express, which is 1-2 business day delivery within the express post network (capital cities and major metro areas). Delivery to regional areas outside the express post network may be 2-7 business days.

INTERNATIONAL

We ship to all international locations and offer both Standard and Express shipping. The customer will be responsible for any customs, taxes, duties, and collection fees. NOTE: Due to COVID-19 there are major delays expected for our International deliveries.

NEW ZEALAND - Expect delays

Over $100 AUD Free Standard Shipping (10-20 business days)
Under $100 Flat Rate $10 AUD Standard Shipping (10-20 business days)
Express ShippingFlat Rate $15 (2-5 business days)

USA - Expect delays

Over $100 AUD - Free Standard Shipping (21-28 business days)
Under $100 AUD - 
Flat Rate $15 AUD Standard Shipping (21-28 business days)
Express Shipping - 
Flat Rate $25 AUD (3-6 business days)

CANADA - Expect delays

Over $100 AUD - Free Standard Shipping (21-28 business days)
Under $100 AUD - 
Flat Rate $15 AUD Standard Shipping (21-28 business days)
Express Shipping - 
Flat Rate $25 AUD (3-6 business days)

UK - Expect delays

Standard Shipping - Flat Rate $20 AUD (21-28 business days)
Express ShippingFlat Rate $30 AUD (4-6 business days)

EUROPE - Expect delays

Includes: Italy, France, Austria, Belgium, Croatia, Denmark, Finland, Germany, Greece, Ireland, Netherlands, Norway, Portugal, Spain, Sweden, and Switzerland
Standard Shipping - Flat Rate $20 AUD (21-28 business days)
Express Shipping - Flat Rate $30 AUD (4-7 business days)

ASIA - Expect delays

Includes: Singapore, China, Hong Kong, India, Japan, Malaysia, and South Korea
Standard Shipping - Flat Rate $25 AUD (21-28 business days)
Express Shipping - Flat Rate $35 AUD (10-20 business days)

REST OF THE WORLD

Standard Shipping -  Flat Rate $30 AUD (21-28 business days)

CUSTOMS/ACCEPTANCE OF DELIVERY

Please note that payable import duties, taxes or shipping costs are the responsibility of the customer. Please check with your local customs to understand all costs before ordering.

ORDER DOES NOT ARRIVE

Please use the Australia Post and Sendle online tools to track your parcel. We are not responsible for the fault of delivery by Australia Post or Sendle. Contact us for help, but we are not able to refund in these circumstances. 

INCORRECT ADDRESS 

Please double check that your postal address is correct before ordering. We will help out where possible - but if the wrong delivery address is provided, we will not refund or replace the goods.

RETURNS & REFUNDS

Hey Gal! Our orders don't always work out... we'll help you get sorted!
  • Items can be returned within 30 days from delivery for a store credit.
  • Unfortunately we do not offer refunds at this time (unless faulty).
  • Unfortunately we cannot refund duties, taxes or shipping costs.
  • Once we receive your return, please allow 2-3 days for your return to be processed.
  • We will email you and let you know that your return has been processed.
  • Once an order is placed, if you choose to cancel, you will be issued with a store credit for the full amount of the purchase.

Please fill out returns form (included in your original order) and send with item(s) to: 

Halite Returns
22 Sylvester Ave
Roselands, NSW
AUSTRALIA
2196

CONDITIONS

We do not accept returns on the following items:

  • Sale items
  • All jewellery
  • Hair accessories
  • Intimates or bodysuits

All products must be returned:

  • Unworn and unwashed
  • Tags attached (not including our pre-loved items)
  • Without marks from make-up or fake tan

PLEASE TAKE CARE when trying on our goodies! If your return does not meet the above conditions, it will be sent back to you.

EXCHANGES

As we have a high turnover of stock, we do not accept exchanges at this time. If you would like an item in a different size/colour, we recommend re-ordering the item before returning your original order.

DAMAGED/FAULTY ITEMS

We're here to help! Please email info@haliteclothing.com or contact us via our online chat if you believe any of your items are damaged or faulty. Include a photo and we will sort out the issue ASAP.